I came to UX through the side door. The side door is where the users are.
Operations, IT support, internal tools, databases, migrations, mapping, frontend, AI pipelines. Years of being the person people found when software ate their afternoon. You learn something standing there: the smallest confusing screen can cost somebody their whole day, and they will remember exactly how it felt.
I like software that knows what it is asking of people. Forms that remember. Dashboards that answer the obvious question first. Copy that stays plain right when the user needs it to. Unglamorous stuff, and it's most of what people end up remembering about a product.
Where I fit
UX analysis from someone who has also had to ship the fix.
I'm useful on teams that need someone to walk real flows, write plainly about what broke, and then either hand the fix to engineering or build it myself. I talk comfortably with product, engineering, support, and operations, and I'm just as comfortable being the only technical person in the room.
- Product friction audits: live task testing with real stakes, evidence capture, severity ranking, and recommendations sized to ship.
- Websites and dashboards: new builds or renovations that put the answer on the first screen and keep the forms polite.
- Custom tools and workflows: small desktop and web utilities for highly specific repetitive work. FastAPI, React, Postgres, Docker, Python, Electron-style apps.
- AI integration, done carefully: automation for admin work with privacy and compliance settled in the first conversation, before any code exists.
- Operations fluency: years inside support queues, infrastructure, email migrations, databases, mapping, vendors, and training. I know what a broken flow costs a team per week.
- Three languages: English, Spanish, and French. Useful for spotting where copy quietly assumes everyone is a native speaker.
Contact
Tell me what's quietly costing your users time.
Open to roles now. US/UK, remote ready.
What I'm looking for: UX analyst, product QA, digital optimization, internal tools, and build work: websites, dashboards, workflow automation, AI integration with the compliance questions answered up front. Bring me a flow people complain about in vague terms and I'll come back with specifics. Or skip ahead, if you already know what's broken, and I'll start on the fix.